Why Choose Cotton Pouch?

Shipping & Tracking

How long does delivery take?

Most orders ship within 1 working day.

Delivery typically takes 1–3 working days in metro areas, 4-6 days in most other cities, and up to 5+ days for remote locations.

Customers can also check estimated delivery dates in real time using the PIN code checker available on every product page before placing an order.

How can I track my order?

Tracking details are sent via email, SMS, and WhatsApp when your order ships and again when it’s out for delivery. You can also check the status anytime under the “My Account” section.

Do you deliver to remote areas?

Yes. we ship to 15,000+ PIN codes across India including far-flung remote areas. Remote (ODA) locations may take slightly longer and incur an extra charge (shown at checkout).

Do you offer international shipping?

We ship India as well as Internationally. However, you can place orders from anywhere in leading global currencies and international credit cards.

Ordering & Payment

Do I have to place my order online?

You can place orders online or via email at care.retailvibes@outlook.com

Online orders are processed fastest and sent directly to our warehouse.

What payment methods does RETAILVIBES accept?

• All major credit/debit cards, UPI, net banking, and wallets.
• Most internationally issued credit cards and global currencies supported.
• Processed through PCI/DSS-certified secure gateways.

Does RETAILVIBES offer EMI, UPI, or netbanking?

Yes. We support UPI, netbanking, major wallets, and all domestic and international credit/debit cards.

Can I update my GST number after placing an order?

GST details must be added before checkout. We can’t modify invoices post-purchase due to compliance rules.

Trust, Security & Other Info

How do I know I can trust RETAILVIBES?

• India’s trusted packaging supplier for over 5 years, serving thousands of repeat B2B clients
• Registered under GST, MSME/UDYAM, ISO9001, and India Registered Trademark regulations

Is RETAILVIBES website secure?

• 100% secure payments powered by Razorpay (PCI-DSS compliant)
• We use enterprise-grade Web Application Firewall (WAF) & SSL encryption
• U-Pack uses industry-leaders like Sansec for realtime threat and fraud protection
• No storage of card or sensitive payment details

Return policy

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a refund or exchange.